LQh
Lean Quality HealthCare Consulting
"We are dedicated to improving healthcare."
© Gustavo Fernandez. All rights reserved.
SERVICES
"Institutional leadership is the foundation of success, serving as the key to building a strong and effective organization."
We will help you implement and deploy professional management, which consists of three components:
1. The Management Model
Deming’s theory of management promotes “joy in work” to foster intrinsic motivation. This theory is based on four key paradigms:
*Management’s function is to optimize the entire system, not just its component. It is well-established in Systems Theory that if each part of a system optimizes itself, the entire system will be sub-optimized.
*Management uses both a process and results orientation, not just results orientation. Good processes yield good results; focusing solely on results (productivity) can cause the entire system to fall apart.
*Motivate employees with a balance of extrinsic and intrinsic motivators—do not rely solely on extrinsic motivators. Over-relying on extrinsic motivators may push employees to prioritize their individual needs over the needs of the entire system.
*Encourage cooperation, not competition, to optimize your health system. No component of your system is unimportant to the success of the overall system. Surgeons cannot perform miracles without support staff, including janitorial teams.
2. The Macro Model
This model includes Deming-based dashboards, job descriptions, objectives, and metrics for everyone in the health system. The macro model is designed to help guide your organization toward its mission statement in an effective and efficient manner. This will serve as your strategic plan.
3. The Micro Model
This involves process improvement projects that distinguish between problems originating outside the system (special cause variation, e.g., Covid) and problems created by the system itself (random noise or common variation). The Micro Model is similar to many Process Improvement/Project Management Office (PI/PMO) activities used in Traditional Management, such as Lean and Six Sigma. However, Six Sigma and Lean are most effective when applied within the context of all components of the Professional Management model. The experience of process improvement
projects is quite different for employees under Professional Management compared to Traditional Management.
"The absence of a strategic plan can hinder an organization's ability to navigate challenges, capitalize on opportunities, and achieve its long-term objectives."
If you don't put your strategy plan on a single page (SOAP), it won't get done.
Most strategic plans fail during execution, but we’re here to help you succeed.
"If you are not continuously improving your processes, your organization will not be able to grow or adapt to changes, ultimately hindering its overall progress and success."
All businesses live or die by their processes.
We will use process improvement tools to achieve results.
Through process improvement, your employees will be happier, your customers will receive better services, and your financials will improve.
"Patient safety means zero harm, with every effort focused on preventing injury or adverse outcomes during patient care."
By prioritizing patient safety, healthcare systems can reduce the incidence of medical errors, enhance the quality of care, and improve patient outcomes.
In one of our patient safety projects we reduced the turnaround time from blood order to blood received in the lab by 78.4%.
We decreased the blood transfusion turnaround time from over 6 hours to less than 2 hours.
$745,900 in annual cost savings.
In another project we reduced the time to administer antibiotics in the emergency room for critically ill patients with low white blood cell counts and fever.
The average time to receive antibiotics was reduced from100 minutes to 27 minutes.
We can help you improve any metric, measure, or KPI.
"If your clinical operations are flawless, your hospital is less likely to experience financial losses."
We can improve any aspect of your clinical operations in both the inpatient and outpatient settings.
Your institution has hundreds of processes. We will help you identify and improve the critical ones.
By improving your processes, you will enhance your bottom line.
We will train you in Six Sigma
"Process improvement, Lean, and Six Sigma methodologies can significantly enhance the quality and efficiency of your cancer care."
Cancer treatment management involves coordinating and overseeing various therapeutic interventions to effectively combat cancer. The primary goal is to eliminate cancer cells, prevent recurrence, and enhance the patient's quality of life.
Effective cancer treatment management requires a multidisciplinary approach, involving oncologists, surgeons, radiologists, pathologists, and other healthcare professionals.
We have extensive experience coordinating cancer treatment, ensuring a seamless and effective journey for your patients.
"Reducing patient wait times and improving patient throughput will boost your bottom line."
Patients do not want to wait and expect timely care and attention.
We systematically reduced the wait time to receive treatment in a cancer unit.
We can help you reduce patient wait times in any location.
"Identify where you are losing revenue in your cycle to improve financial performance."
During an internal review, we found a high percentage of charges denied for services rendered at a cancer center.
By working in teams and using process improvement tools and techniques, we reduced denied charges by over $100M
About
From the Founder:
Gustavo Fernandez is an MBA, Six Sigma Master Black Belt, Senior Physician, and former Senior Leader at Results (Florida Sterling Council). He possesses strong leadership, communication, administrative, and analytical skills, with proven experience and vision in creating and implementing an innovative culture of engagement, collaboration, and continuous process improvement across multiple areas of academic and non-academic healthcare systems. His work spans divisional, departmental, hospital, university, and medical center levels.
Gustavo has led several projects, generating millions in financial improvements with his teams.
He has received numerous honors and awards.
Contact
Work with us
Thank you
"We will get back to you within 24 hours. If you'd prefer not to wait, feel free to call me on my cell."
Gustavo Fernandez: 305 926 9316